Consumer behavior has been evolving everywhere due to the impact of the Covid-19 pandemic and its resulting strict social distancing measures. As a result, the shopping habits of people have also tremendously changed.
With lockdowns forcing people to stay at home, consumers have turned to online purchasing for their daily needs. According to research conducted by Accenture, the shopping habits of the consumers have tremendously changed to in-app ordering (51%) and home delivery (45% ) services. To put that in context, reports by Adobe’s Digital Economy Index reports that the pandemic accounted for an extra $94 billion spent online since March – amounting to $434.5 billion in online expenditure during the first seven months of 2020.
Software quality is very essential for customer satisfaction and retention. Functional testing is a testing method that helps maintain the quality of software products. For example, let us imagine an e-commerce application that lets you add products into the shopping cart but doesn’t allow you to apply a valid promo code to your purchase. This is one of the primary examples of functionality errors which explains why integrating functional testing is very necessary into the engineering workflow.
This type of testing helps identify glitches, errors and uncover critical bugs that are likely to ruin the customer experience. Functional testing lays the groundwork for a well-functioning application ensuring that all the features work perfectly according to requirements.
Some of the critical features that need functional testing are – login system, search filters, search result page, order details page, shopping cart, order tracking, etc.
E-commerce downtime can be very costly. Let us take the example of the e-commerce giant Amazon who suffered a loss of a whopping $5 million in lost sales for just 40 minutes of downtime. This is the reason why performance testing is considered one of the vital parts of the software development cycle.
This type of testing aims to analyze an application’s speed, scalability, and stability under the varying needs of the end-user. Performance testing can also help evaluate the application’s stability under peak traffic events and determine how it holds up to general performance requirements. Some of the various types of performance testing include – Load testing, Stress testing, Volume testing, Scalability testing, Spike testing, etc.
These days, it’s not very unusual to read about a major retailer getting hacked. The risk of theft, fraud and security breaches is very real for e-commerce applications. As such, it only takes a knowledgeable hacker to exploit system vulnerabilities and loopholes. Thus, security testing is another very crucial part of the app development cycle to avoid security breaches, threats, and fraud. Some of the types of security testing include Penetration testing, Vulnerability testing, Security auditing, Vulnerability scanning, Ethical hacking, Security scanning & Risk assessment.
Taking payments and ensuring seamless transactions are essential for any e-commerce business model. It is very crucial for e-commerce companies to ensure that the whole purchasing cycle is smooth and frictionless from checkout to payment options and everything in between. Payments testing aims to ensure that the full transaction cycle goes smoothly without any pricing glitches, mistake fares, security breaches, and other bugs. Some of the types of testing to assure a smooth and seamless payment experience include; Functional testing, Integration testing, Performance testing, Security testing, Usability testing, Location testing, Compatibility testing & Localization testing.
An e-commerce platform cannot achieve global penetration if it fails to perfect its product for a worldwide consumer base. As such, creating and delivering a native app experience across several regions is not an easy task. In such cases, localization testing helps to ensure the product’s stability in terms of design specifications, linguistic accuracy, and functionalities.
Nowadays, consumers use the same application across various devices from mobiles phones to tablets and desktop computers. Compatibility testing is the type of testing that ensures the application is running successfully across multiple devices. Compatibility testing helps avoid issues like navigation flows, version updates, screen size adaptation, etc. Some of the types of compatibility tests include Forward testing & Backward testing.
Outsourcing your software testing services can be very beneficial for a company in terms of a financial and technical perspective. Most organizations prefer to transfer their software testing projects to Software Testing Outsourcing Companies to use the saved time and resources for product development and delivery.
TFT is one of the leading experts in Outsourced QA Testing and helps organizations to make a quick release of their products with the help of our team of experts providing experience-focused client services. From Manual Testing Services to Penetration Testing Services, we got all your testing needs covered.
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